Onboarding Specialist Payroll French Team
Factorial HR
Hello!
At Factorial we're looking for a new Onboarding Specialist to join our Payroll French Team and help us boost the company to the next level.
The Role
Being a crucial part of Product, the Onboarding Specialist team is responsible for onboarding new clients, implementing and ensuring the usage of the platform to its fullest, and gathering customers' feedback.
Payroll is a key and core functionality and we want to forge a team of experts, so we can engage and deliver the best and most consultative experience to our current and potential customers.
One of your greatest challenges will be to make sure our product can be fully adapted to the client's needs. This requires you to perfectly understand their processes and problems and detect possible improvements and opportunities in the product.
What will you be doing:
- Onboard our new French customers by assisting them via video call and e-mail until Factorial is fully implemented in their organization.
- Bring a consultative approach to customers to ensure a fully customized experience setting up their accounts.
- Understand our client's problems and needs, we convert problems into solutions and gather their feedback.
- Share improvement points that can help us create the best customer journey and unlock the market.
Your Profile
- French native speaker and professional English.
- Proactive: you will need to find the best way to ensure your accounts are fully activated and that clients have the best experience implementing Factorial
- Fast Learner: you can quickly become an expert on the software and it's easy for you to keep up-to-date with product updates
- Problem-solving mindset: the ability to propose alternative solutions and workarounds to answer unexpected requests from clients
- Good sense of analysis: while onboarding our clients, you will have to understand the specificities of the market and translate this knowledge into information that can be used by the Product team to further improve our solution
- Previous experience in Customer related roles. But don't hesitate, with attitude it's just about learning, isn't it?
- Knowledge of Human Resources is a plus!
Perks of being part of our team 😏
- Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸
- Healthy life with Gympass 🧘🏽♀️ and Alan as private health insurance 🩺
- Language classes with Yolk Academy & Factorial Language exchange 👩🏽🏫
- Syra and Apeteat discounts ❗
- Breakfast in the office, organic fruit🍏 and free caffeine and theine☕
- Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀
Is this you?! Come rock the world with us!
About Factorial HR 🤓
Factorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +1000 people in Barcelona, Brazil, Mexico, and EEUU offices.🌎
👀We've won awards and received outstanding customer feedback since day one. It has closed over 200M$ in funding with top international venture capital firms (Atomico, Tiger, CRV, Creandum, Point Nine Capital, and K Fund).
Diversity is part of our culture, we have more than 43 nationalities in our teams and we are infused in an inclusive environment for all employees and candidates. Please feel free to apply with the way it suits you better! (blind resume, identity pronouns, cover letter, etc). We do not discriminate on any aspect, in fact; Factorial encourages everyone to join us!
We #betonpeople 💗
#LI-IE1