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Internship Customer Support - Brazilian Market

Factorial HR

Factorial HR

Customer Service
Illinois, USA
Posted on Monday, October 23, 2023

Hello! 👋🏽
At Factorial we're looking for a new Customer Support Intern for the Brazilian Market to help us boost the company to the next level, and our customer's!!! 

Are you ready to be a part of this challenge? 🚀

The Role 📜

  • Manage your own customer portfolio through our CRM, keep its information updated on a daily basis, and work on proactive improvement action plans;
  • Proactively build, engage, and develop top-quality relationships with our customers, through regular communication, via tickets, calls, WhatsApp and chats. Don't just wait for them to come!
  • Ensure prompt and accurate answers to all clients’ queries by ticket/call offering personalized feedback within the expected time limits (SLA);
  • Provide after-sales support and churn management, and guarantee a strong long-term, transparent and trustable relationship;
  • Promote and explain new products/services and functionalities to existing customers;
  • You will work hand in hand with different teams - especially with the sales, product, and development teams - you will be their main contact person, so the feedback you can provide them will be super valuable;

Your Profile 🤓

  • Native Portuguese speaker & professional in English
  • Previous Customer oriented experience or a strong willing to have one! - Sales,Customer Satisfaction, Customer Experience, Client Specialist, and similar experiences are highly valued!
  • You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away!
  • Ambitious, self-motivated but team worker, energetic and positive thinker (eyes on the bright side!)
  • Committed, organized, proactive problem solver and you love helping people
  • Strong organizational skills
  • Decisive and fearless to pick up the phone and support our clients
  • Ready to work in a fast-paced, less corporate, startup environment
  • Eager to take ownership of the company and share improvement points (we have a culture of change!)

Perks of being part of our team 😏

  1. Health and dental plan 🩺
  2. Meal voucher 🥙
  3. Transportation ticket 🚌
  4. Gympass 🤸‍♀️
  5. Physiotherapist 🧑‍⚕️
  6. Daycare assistance 👶
  7. Factorial Language Exchange 👩🏽‍🏫
  8. Free caffeine and theine ☕
  9. High growth, multicultural and friendly environment 💗

At Factorial we seek the best talent to develop our teams and scale the company culture to evangelize our views on how Human Resources can make a difference for organizations all over the world. 

About Us 

Factorial is an HR Software startup founded 5 years ago, we've won awards and received outstanding customer feedback since day one. It has closed over 200M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital and K Fund). Take a look and see how we started: The origin. 

Our Mission 

To help small and medium companies automate HR workflows, centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries, it has built a super talented team of over +400 people in its headquarters in the sunny Barcelona. 

Diversity is part of our culture, we have more than 25 countries in our teams and we are infused in an inclusive environment for all employees and candidates. Please feel free to apply the way that suits you best! (blind resume, identity pronouns, cover letter, etc). We do not discriminate in any aspect, in fact; Factorial encourages everyone to join us! 

We #betonpeople