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Client Success Representative - Brazilian Market

Factorial HR

Factorial HR

Customer Service
Illinois, USA
Posted on Thursday, August 31, 2023

Hello! 👋🏽

At Factorial we're looking for a new Client Success Representative for the Brazilian Market to help us boost the company to the next level. 📈

Are you ready for the challenge? 🚀

The Role

  • Ensure prompt and accurate answers to all clients’ queries via ticket/call offering personalized feedback within the expected time limits (SLA).
  • Guide our new clients with up to 21 seats through the onboarding and account set up, to guarantee an amazing experience for our clients.
  • Build, engage and develop top quality relationships with our customers, through regular communication, via tickets, calls and video calls.
  • You will work hand in hand with different teams - especially with AM, product, and development teams.

Your Profile 🧐

  • Native Portuguese speaker & professional level in English (Spanish is a plus)
  • You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away!
  • Committed, organized, proactive problem solver and you love helping people.
  • Decisive and fearless to pick up the phone and support our clients.
  • Ready to work in a fast-paced, less corporate, startup environment.

Perks of being part of our team 😏

  1. Health and dental plan 🩺
  2. Meal voucher 🥙
  3. Transportation ticket 🚌
  4. Gympass 🤸‍♀️
  5. Physiotherapist 🧑‍⚕️
  6. Daycare assistance 👶
  7. Factorial Language Exchange 👩🏽‍🏫
  8. Free caffeine and theine ☕
  9. High growth, multicultural and friendly environment 💗

About Factorial HR 🤓

Factorial is an all-in-one HR Software fast-growing startup founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions.

Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +850 people in Barcelona, Brazil, Mexico, and EEUU offices. 🌎👀

We've won awards and received outstanding customer feedback since day one. It has closed over 200M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital, and K Fund).

We #betonpeople 💗