Descripción de la empresa

About Docplanner

At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and Jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.

Descripción del empleo

Role Overview

The Commercial Product Operations Manager owns the operational design, evolution, and optimization of the commercial environment that holds Sales and Customer Success at Doctoralia México.

This role treats the commercial stack (processes, tools, data, and insights) as a product: something to be intentionally designed, continuously improved, and measured by its impact on growth, retention, and pricing.

As an initial, time-bound responsibility, the role will locally lead the stabilization and orderly closure of the Salesforce implementation. Once completed, the role’s permanent focus will be on commercial product operations, data quality, and forward-looking analytics.

This is not a Revenue Operations or Sales Operations execution role.

Key Responsibilities

Phase 1 — Salesforce Stabilization (Finite)

• Overview of the delivery of the remaining Salesforce backlog post-implementation
• Coordinate with Sales, Marketing, Customer Success, RevOps, and global teams
• Ensure platform stability and report the introduction of new bugs
• Document root cause and impact
• Coordinate resolution with responsible teams
• Track closure and communicate status
• When issues are detected:
• Ensure Salesforce dashboards fully cover final user needs
• Define and execute clear criteria for formally closing the Salesforce initiative

This phase focuses on governance, prioritization, and cross-team coordination rather than hands-on configuration

Phase 2 — Permanent Responsibilities

Commercial Product Operations

• Identify and assess business needs for Sales and CS enablement tools, lead vendor evaluation processes, and partner with global stakeholders to drive adoption and implementation.
• Translate commercial needs into system, data, or process improvements
• Prioritize initiatives based on business impact rather than functional demand
• Act as the interface between commercial teams and Product, Tech, and Ops functions

Data Quality & Governance

• Define standards for data consistency, completeness, and reliability
• Delegate and oversee database cleaning and hygiene efforts
• Ensure that commercial decisions are based on trustworthy data

Strategic Analysis & Insights

• Move the team away from ad-hoc reporting toward structured insight generation
• Identify improvement opportunities and promote initiatives to boost efficiency towards future growth; track results and challenge execution
• Coordinate multi/departmental projects and monitor results
• Produce clear, actionable recommendations for Sales and Customer Success leadership
• Partner with leadership to test, validate, and operationalize proposals

What This Role Is Not

• A Revenue Operations or Sales Operations execution role
• A Salesforce administrator position
• A quota, compensation, or forecasting role
• A BI or ad-hoc reporting function

Requisitos

What We’re Looking For

Experience

• Experience in Product Operations, Commercial Product, Revenue Strategy, or similar roles
• Strong exposure to Sales and Customer Success environments without owning their execution
• Experience working with complex commercial systems (Salesforce or equivalent)
• Proven ability to lead analysts toward insight and recommendation, not just reporting
• Strong stakeholder management across local and global teams

Skills & Mindset

• Structured problem solving and prioritization
• Data-driven decision making with business context
• Clear written and verbal communication
• Comfort making trade-offs and saying “no” when needed

Nice to Have

• Experience in SaaS, marketplaces, or health-tech
• Background in consulting, strategy, or product operations

Información adicional

Why Join Doctoralia

• High-impact role with direct influence on growth and retention
• Ownership of a critical commercial system treated as a product
• Opportunity to shape how Sales and CS operate long-term
• Collaborative, international environment with real autonomy