Company Description

Welcome to the good side of tech 👋

You might have heard about us, but with a different name: Znanylekarz. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human?

Docplanner at scale

We are leaders in 13 countries so far, and more than 90 million patients trust us every month. 300.000 specialists, 2 mln bookings per month believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2.500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.

How does Docplanner Tech fit here?

At Docplanner Tech we are a diverse group of over 400 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement.

We could tell you about us, but we will let our reviews on Glassdoor speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us.

And why should you join us?

Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.

We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all . We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we're 100% remote friendly.

Job Description

As a Content Operations, you’ll be responsible for orchestrating the tools, processes, and governance that support our end-to-end content localization and translation pipeline. Your mission: make our translation workflows faster, smarter – leveraging AI, and more reliable, while ensuring high quality and security standards. You’ll act as the bridge between content creators, localization partners, and technical teams, helping us scale content efficiently and support our global growth.

You’ll thrive in this role if you’re proactive, organized, and ready to take full ownership of our content ops ecosystem with minimal guidance.

Key responsibilities:

Drive Technical Automation & Integration

• Collaborate with engineering teams to build bridges between content systems and product development environments

• Evaluate and recommend technical solutions beyond our current toolset to address evolving localization challenges

• Develop and maintain technical documentation for content automation processes

• Proactively identify opportunities to leverage AI and other emerging technologies to enhance content operations

• Design and implement automation workflows using APIs, scripts, and integration tools to streamline content processes

Manage and scale our Localization approach

• Define and maintain governance: roles, permissions, and project structure

• Keep tools organized and scalable by auditing projects, cleaning up terms, and managing quotas

• Champion and implement features that boost efficiency (e.g. term bases, translation memories)

• Track usage and tool metrics to ensure alignment with budget and future needs

Strengthen content quality and efficiency

• Lead and collaborate with Designers to build and maintain guidelines, tone of voice, and glossary

• Ensure content standards are consistently applied and improve clarity across all locales

• Leverage guidelines and terminology to improve AI translation quality

• Enhance process workflow to minimise the effort for product teams

Coordinate localization and review processes

• Work closely with local teams to ensure timely and high-quality translation reviews across all languages

• Support automation workflows and coordinate human review capacity where needed

• Monitor translation speed and quality; flag and resolve blockers proactively

Define and track KPIs

• Set and track metrics related to efficiency, quality, and adoption

• Build simple dashboards or reporting processes to give visibility to progress and blockers

• Use insights to continuously optimize translation workflows and tool usage

Qualifications

• 3+ years experience in content operations, localization engineering, or similar technical role

• Experience with automation tools, API integrations, and workflow development

• Working knowledge of scripting languages (e.g. JavaScript)

• Experience with AI-powered translation tools and machine translation technologies

• Understanding of localization best practices and internationalization principles

• Strong analytical and problem-solving skills with a data-driven approach

• Self-motivated with ability to work autonomously and take ownership

• Bachelor’s degree in Computer Science, Information Technology, Linguistics, or related field (or equivalent practical experience)

Nice to Have

• Understanding of software development processes

• Knowledge of content governance frameworks and quality assurance processes

Additional Information

• B2B or Employment contract - you choose.

True flexibility and work-life balance

• Remote or hybrid work model with or hub in Warsaw;

• Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly);

• 20/26 days of paid time off (depending on your contract);

• Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate).

Health comes first

• Private healthcare plan with Signal Iduna for you and subsidized for your family.

• Multisport card co-financing for you to have access to sports facilities across Poland.

• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.

Keep growing with us

• Free English classes.