Company Description

Who We are

Our mission is to “make the healthcare experience more human”. Docplanner is a SaaS tool for doctors and clinics used to optimize their patient flow, reduce no-shows, and digitize their practices to be able to spend more time with the patient. We also operate marketplace-websites in 12 countries which serve 62 million patients monthly to easily find the right doctor and book an appointment. Only last month 5 mln medical visits were booked via our websites. That makes us the world's leading marketplace connecting doctors and patients. We have been growing rapidly and are on a path to reach EUR 0.5 bln in ARR in the next 3-5 years!

Job Description

Position Description

Responsible for driving the efficiency and effectiveness of the sales team through process management, data analysis, and tool implementation. The primary objective is to improve lead conversion and decision-making based on operational insights, aligning both local and global strategies.

What you will do:

• Create automations to ensure correct lead assignment.
• Monitor and audit the entire lead journey (MQL > SQL > Win).
• Provide technical support for the use of the CRM and associated tools.
• Generate insights from key metrics (Win Rate, Open Rate, etc.).
• Create dashboards and reports with Looker Studio, HubSpot, and Salesforce.
• Propose data-driven improvement strategies.
• Document operational sales processes and relevant changes.
• Align local processes with global ops guidelines.
• Assist with understanding their KPIs.
• Provide support for additional tools (TalkDesk, Outreach, etc.)

Qualifications

Requirements:

• 1 year of experience in a data-related position or related field.
• Professional experience in engineering, business administration, or related fields.
• Intermediate English required.
• Advanced knowledge of Excel and Salesforce.

Additional Information

Benefits:

• Permanent contract
• Hybrid work arrangement
• Working hours: Monday through Friday
• Compensatory birthday
• People Pass food vouchers
• Prepaid medical care
• Stock option plan
• English language education benefit
• Continuing Education Platform