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Product Expert



Mexico City, Mexico
Posted on Tuesday, June 18, 2024

Company Description

We are the largest digital healthcare platform in the world, present in 15 countries and currently connecting over 30 million patients to more than 2 million healthcare professionals. We seek to make the experience in health more human and we live and breath this mission.
We obsess over the challenge of minimizing patients' pain and helping healthcare professionals thrive managing their patients and expand their online presence. Through services that bring health to users, we provide a space for questions, opinions and a way to find the health professional that best fits your needs.
To deliver the best result, we have motivated people with an innovative spirit, giving everyone the opportunity to actively contribute and grow within the company. The DocPlanner team is our secret sauce and for the 2nd consecutive year we were recognized as a Great Place To Work. We love diversity because each unique individual's perspective makes us stronger. We encourage everyone to participate in our hiring process. We’d love for you to bring yourunique skill set and join the team!

The Product Expert will be responsible for driving business growth, helping the Product Team at building innovative solutions that meet customers and business needs. She/he will be required to review/test new features, to check the quality of the product and the features’ effectiveness, to suggest improvements collected from internal surveys and clients’ interactions, also it will be required to deliver specific training to the operational teams.

The Product Expert will act as a Product partner, being involved with operational teams & strategical aspects of the go-to-market Products in the country.

Job Description

  • Manage product knowledge from both a technical and a business perspective, establishing a transparent and continuous communication with CS and SALES and representing the voice of the customer within our organization in terms of product

  • Translate customer needs into technical requirements and share them with the Product Team with proper prioritization

  • Plan and implement product training & coach operational teams on the go-to-market of new features & products

  • Perform in-depth market analysis (trends, competition, etc) and identify customer requirements, value proposition, and unlocking new opportunities for Docplanner

  • Acting as interface between global markets and internal functions such as Sales, Customer Success, Marketing and Country Manager

  • Help the country to diagnose issues and resolve escalated bugs using established processes keeping a low % of lack of knowledge reports

  • Training CS/Sales/Marketing

  • Align product vision with key-stakeholders

  • Share value proposition & benefits of the product/features within the organization

  • Following all channels about the product to stay up-to-date

  • Help PMs enabling new features and products in the country

  • Testing new features before they are deployed to customers

  • Cooperate with POs and devs to make researches about features

  • Collect feedback about product and scale it to product teams

  • Investigate about country needs in terms of product features

  • Elaborate product benchmark analysis of the competitors

  • Help CS/Sales/Marketing with strategies for product adoption & go-to-market of new features

  • Manage doctors app opiniones on Apple/Playstores

  • Analyze product usage data

  • Translate and uploading new Product knowledge content


  • Leadership through influence
  • Result orientation
  • Problem soloving
  • Data analysis
  • Team-working
  • Communication
  • A passion about creative problem-solving for customers
  • Self-motivation and independent working approach
  • Analytical and strategical skills
  • At least basic project management skills
  • Organizational skills

Please submit your application in English!

Additional Information

We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference. If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.
“We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski, CEO