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Product Owner - Omnichannel

DocPlanner

DocPlanner

Product
Turin, Metropolitan City of Turin, Italy
Posted on Friday, June 14, 2024

Company Description

Tuotempo is the leading CRM for the Healthcare sector. It is part of the international DocPlanner Group which is the fastest growing healthtech SaaS unicorn in Europe and Latin America specialized in digitizing healthcare providers and redesigning the patient experience.

Our groundbreaking technology is the preferred choice of the biggest healthcare providers in Spain, Italy, Germany, Poland, Turkey, Brazil, Mexico and many other markets. We are now looking to expand with new team members in order to revolutionize healthcare!

If you look for more information please check our website http://www.tuotempo.com

We are looking for a Product Owner who is excited about working in a start-up and will thrive in a fun, everchanging - challenging environment.

The candidate must have knowledge and experience in the contact centers sector, and led the design, development of a CRM / ERP product implementing conversational user interfaces.

Job Description

You will be in charge of:

  • The Voicebot and Chatbot roadmap
  • Stimulate the innovation and evolution of these modules (collect queries from the market, provide developers with instructions about the new features to be implemented, etc...)
  • Support Project Managers to analyze customers’ needs and to implement our solution into the customer’s infrastructure
  • Liaise with our platform providers and technical partners to troubleshoot any issue
  • Writing and reviewing documentation about Voicebot and Chatbot features
  • Train the internal team on these modules
  • Leverage synergies across TuoTempo’s modules

Qualifications

We’re searching for someone with a broad understanding of contact center sector who:

  • A bachelor degree (preferably Computer engineering or mathematics or related field)
  • At least 1 years of professional experience as a Product Owner / Product Manager / Project Manager
  • Has worked with AI on complex projects
  • Is familiar with conversational user interfaces
  • Has experience in hosted telephony and VoIP / SIP (Asterisk, Free PBX and the market standard software for telephony)
  • Has worked with Twilio or similar solutions
  • Has worked with Meta for Business Suite
  • Has excellent communication skills and is able to communicate complex topics to any audience
  • Can build trust both within our organization and with customers
  • Is proactive, focused and consistent
  • Is fluent in English
  • Able to effectively manage Italian conversations with the development team
  • Any other language is a plus

Additional Information

Recruitment process

  • An interview with a member of the HR team to get to know you and understand your interests and motivation;
  • An interview with the hiring manager that includes a practical exercise;
  • A final interview with the hiring manager and the VP of Product;
  • Offer 🎉

We offer:

  • 🚀 A dynamic and informal work environment that values all employees
  • 📈 Share options plan after 6 months of effective work with us
  • 🏡 Full Remote work with the possibility of coming to our offices in Bologna/Barcelona, as you prefer!
  • 🍽️ Ticket Restaurant (8 Euros/day)
  • 🌴 Additional day off for your birthday
  • ❤️ Metasalute - Health Insurance
  • ❤️Ifeel access - mental wellbeing platform
  • 🤝🏻A close-knit team of professionals, willing to share their expertise.