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Customer Success Manager, Remote within The United Kingdom



Customer Service, Sales & Business Development
England, UK
Posted on Monday, October 9, 2023

Cryptio is an enterprise-grade crypto back-office platform. Our software helps financial institutions, corporates and crypto-native companies navigate the fragmented digital-asset landscape with confidence. We are a Series-A company, backed by tier-1 crypto and non crypto investors: Point Nine, BlueYard, Tim Draper, Alven, Aave, Consensys, Outlier Ventures. Some of our clients include; Metamask, Aave, Nexo or the Sandbox.

We're bridging the gap between the blockchain and accounting systems – transforming DeFi, custody, OTC, and exchange data into auditable records for accounting, treasury and tax filings. We're tackling one of the biggest challenges in crypto right now - building the infrastructure to help institutional adoption. And we're playing to win.


We are a remote-first company and require you to be based in the United Kingdom.

About The Role

Cryptio is looking for an experienced customer first technical accountant to join our Customer Operations team as a Customer Success Manager.

This is a great opportunity to develop your career in an early stage Customer Operations function at a fast paced start-up.

This role will purely be focused on customer health, from customer implementation/onboarding to then ensuring high customer satisfaction and managing a diverse portfolio.

  • Own the full lifecycle of a customer, starting with implementation.
  • Leading onboarding processes and delivering training and roll out plans for new customers.
  • 100% focus on health, 0% focus on revenue. This is not account management. This is about solving customer problems.
  • Acting as the main point of contact for our customers and the primary liaison between the customer and our support & product teams.
  • Monitoring usage, proactively contacting clients and delivering support and guidance to maximise usage, including the identification of any change resistance.
  • Acting as a product expert with a specific focus on usage and best practices
  • Acting as the customer's voice and providing feedback to Product & Professional Services on how we can better serve our customers.

  • 3+ years experience in a client-facing role with at least 2 years of managing a dedicated book of business
    • and an accounting / auditing background by experience in practice or within the accounting fintech industry
  • Experience dealing with complex products, and solving customer issues
  • Well-organised, with a high attention to detail and ability to prioritise and time manage for successful execution
  • The willingness to take up a role outside of your comfort zone, a can-do mentality and eagerness to learn
  • Excellent communication and interpersonal skills, with the ability to positively influence customers
  • Excellent organisation, project management and time management skills
  • Possess a strong teamwork mentality and willingness to assist wherever needed

  • Fully-remote / Hybrid working in our London office - the choice is yours.
  • 25 days paid holiday + bank holidays + your birthday off
  • Equity grants - you can own a part of Cryptio!
  • 4% pension contributions
  • Private Medical Insurance
  • Apple Macbook Pro
  • $200 workplace budget
  • Training and development budget