About the Opportunity

As a Learning Operations Manager at Contentful, you will play a critical role in enhancing the team and customer experiences within Learning Services. You will be responsible for providing operational support, managing content, and ensuring seamless workflows for both internal teams and external users and contribute to the success of our learning initiatives and drive continuous improvement in our processes.

What to expect?

• Provide operational support to enhance user experiences within the Learning Center and assist internal teams.
• Streamline regular tasks to simplify workloads for team members, Contentful teams, partners, and end users.
• Innovate processes or develop new ones to elevate user experience and reduce administrative burdens.
• Manage live training workflows, including scheduling, updating information, coordinating session-specific emails, and troubleshooting live sessions.
• Proactively monitor trainer utilization and expand live training coverage to meet evolving demands.
• Oversee the governance of the LMS and collaborate on projects aimed at enhancing Learning Management System (LMS) functionality and offerings.
• Partner with content and training teams to implement, refine, and strategize processes for one-time and ongoing initiatives.
• Serve as the first-tier contact for internal and external inquiries related to Learning Services including troubleshooting issues.

What you need to be successful

• A bachelor's degree, ideally in an education, communication, business, or technical field
• 3-5 years experience working with an LMS
• 3-5 years experience in a customer service role
• Exceptional verbal and written communication skills, including the ability to resolve issues with a combination of tact, empathy, and (when necessary) firmness
• Strong technical aptitude for learning, using, and troubleshooting software
• Natural organizational skills and attention to detail as well as a penchant for creating, documenting, and following processes
• Proficiency in navigating dynamic environments, adeptly managing ambiguity, and remaining agile in fast-paced, evolving settings.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

This role will need to be conducted in a state in which we are currently registered to do business.

Colorado Salary Statement: The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Colorado Salary Range: $102,000 - $112,000
[This position is eligible for equity awards in accordance with the terms of Contentful’s equity plans.]

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