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Collections Specialist



Posted on Tuesday, May 21, 2024

🚀 Series B SaaS & international team
🌍 Work 100% remote or hybrid from our offices (Bratislava, Prague)
💡1:1 Coaching sessions
📚 L&D Budget

About CloudTalk

Powered by a January 2024 $28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia and Nike. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

The Challenge Ahead

Exciting news! With CloudTalk's successful completion of a €28m Series B investment round, our Finance team is expanding and looking for a Collection Specialist!

What's in it for you:

  • Team: Contribute to shaping the future of CloudTalk by playing an important role in our growing Finance organization.
  • Growth: Access personalized 1-on-1 coaching
  • Community: Step into a vibrant, global community of CloudTalkers. Check out our Life at CloudTalk on Instagram
  • Have a front-row seat for CloudTalk’s journey to 🚀 $100m ARR!

What you will work on:

  • Develop and implement the collection process from inception, ensuring effective ongoing maintenance
  • Collect overdue payments from customers by issuing timely notifications
  • Address customer inquiries and resolve issues related to their overdue payments
  • Generate and maintain comprehensive reports on receivables to provide critical insights
  • Continuously refine collection methods to consistently meet or exceed company financial objectives
  • Collaborate daily with the Accounts Receivable Specialist and the broader Finance team
  • Coordinate closely and communicate with other departments, primarily Customer Support and the Customer Success team
  • Ensure daily operations are conducted efficiently and punctually

What makes you a great fit:

  • Bachelor's degree in Finance, Accounting, Business Administration, or a related field
  • Minimum of 2 years of relevant work experience in a similar role.
  • Excellent organizational, communication, and negotiation skills
  • Proactive and solution-oriented mindset, capable of identifying and resolving issues independently.
  • Strong analytical skills and attention to detail to ensure accuracy in financial processes and reporting.
  • Willingness to challenge existing practices and contribute to the continuous improvement of financial processes.
  • Native or fluent Slovak or Czech
  • Fluent English

Do you not meet all the requirements? Apply anyway!

Why you will love to be a CloudTalker:

🏖 Unlimited Paid Time Off & Volunteering Days
🏖Recharge Fridays once per quarter
🌍Work 100% remote or hybrid from our offices (Bratislava, Prague)
⏳ Flexible working hours
💲 Referral bonuses
🤩 Home office budget
🏋🏼‍♀️Multisport Card / Fitness Allowance
👥 Virtual & physical team buildings
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget
👕 Company merchandise
💻 MacBook for work

What to expect from our Hiring Process:

  1. 30min call with our Talent Acquisition Lead
  2. Interview with the Finance team
  3. Values-fit interview
  4. Offer