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Customer Support Representative - Afternoon Shift (Remote)



Customer Service
Mexico City, Mexico
Posted on Thursday, January 25, 2024

🚀 Global tech scale-up
🏖 Unlimited Paid Time Off
🌍 Work 100% remotely or from our offices (Bratislava, Prague)
💡Coaching sessions with our resident communications advisor
💰 Company Stocks

Working time for this position: Mon-Fri 3:30pm CET - 12am CET

Salary: 1300-1600EUR gross + up to 400EUR gross bonus.

About the company:

Cloudtalk is a next-generation business calling software with the best tool for managing all calls from one place.

With the support of our investors (Point 9 Capital in Germany, HenQ in the Netherlands as well as Presto Ventures and Orbit Capital in the Czech Republic), CloudTalk has grown into an industry leader over the last 4 years, with a globally distributed team of ~150 people and a world-class product (one of the highest-rated Contact Center Software and #2 in the SMB segment on G2🚀

Today, we take pride in delivering a solution used by more than 3000 teams of all sizes around the globe, in industries ranging from fintech to the education sector. CloudTalk is the VoIP solution of choice for well-known organizations like Fujitsu, Mercedes, Oyo, CoachHub, Nokia, Deel, and TIER.

About the role:

Whenever our clients have questions relating to our CloudTalk app, the Customer Support L1 team is the first point of contact between the client and our company. Our team wears this as a badge of honour. Representing the company proudly and maintaining a lasting relationship with clients, that's not for everyone! You will succeed in this role if you have a client-first mindset and enjoy working in a truly fast paced, international environment. This is an entry level role so don't worry, we'll teach you all you need to know.

What you will do:

  • Provide technical support in CloudTalk app to existing and new clients
  • Building and maintaining a great relationship with customers
  • Communicate with clients from various backgrounds, nationalities and cultures
  • Contribute to improving our technical documentation and knowledge base, troubleshooting the documentation for both internal purposes and clients
  • Represent CloudTalk proudly and professionally
  • Contribute to CloudTalk app’s continuous improvement

You will be a great fit if..

  • You are willing to cover afternoon shifts (Mon-Fri 3:30pm CET - 12am CET)
  • Fluent in English + Czech/Slovak or English + Spanish
  • You are interested in technology and want to develop and grow in this sphere
  • You are able to take ownership over your work
  • You are proactive, not only reactive
  • You enjoy problem solving and will take the extra step to help the client
  • You are hungry for knowledge
  • Critical thinking and ability to take a stand
  • You are a professional that enjoys working with people
  • Compassion and empathy are some of your top personality traits

Why you will love to be a CloudTalker:

🏖 Unlimited Paid Time Off
🌍 Work 100% remotely or hybrid from our offices (Bratislava or Prague)
🤩 CloudPerk - annual budget towards development, health and well-being
💲 Referral bonus up to 5000 EUR
💰 Company Stocks
💡Coaching sessions with our resident communications advisor
📚 Leaders Academy
👥 Virtual & physical team buildings
🏋🏼‍♀️ Multisport benefit card (only cz&sk market)

External Referral Program – Recommend a developer to and get a MacBook Air after a 3 months probation period.

What to expect from our hiring process:

  1. 30-min Call with our Talent Acquisition Team
  2. Homework
  3. 60-min Interview with the Customer Support Director and Customer Support Shift Lead
  4. 45-min Value-fit Interview