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Senior Product Manager - VoIP and Internal Tools (Remote in Europe)



Porto, Portugal
Posted on Tuesday, January 9, 2024

🚀 Global tech scale-up
🏖 Unlimited Paid Time Off & flexible work hours
🌍 Work 100% remotely or from our offices (Bratislava, Prague)
💡Coaching sessions with our resident communications advisor
💰 Company Stocks

This position is location-flexible. For advertising purposes, we might advertise in different locations.

About the role

World class products are powered by world class technology. If you’re a bit obsessed with the future of communication telephony, and SaaS technologies, this is the role for you.

Alongside an experienced Engineering Manager, you’ll lead the team which manages our core services for calling, authentication, internal APIs and more, and create a scalable approach for our technologies alongside the Product and Platform teams.

What’s in it for you:

  • Work with a Senior Engineering team and own the strategy for our calling architecture and internal teams
  • Scale key areas for mid-market & enterprise teams, including reliable, high quality calling from continent and seamless carrier & number management
  • Empower CloudTalkers by creating convenient & efficient tools for number management, billing, customer impersonation, and more
  • Ensure best-in-class call quality by delivering scalable low uptime services with your engineering team
  • Leverage industry-standard technologies like GraphQL, Asterisk, & machine learning to create a word-class calling & internal team experience

What you will work on:

  • Work with you team to define the best technologies and approaches for our core calling services and internal teams
  • Understand the technological needs of other CloudTalk teams and define these requirements for your team
  • Draft proposals which convey the impact and business value of each proposed solution; create and prioritize your roadmap
  • Keep up with industry standards for telephony and B2B SaaS technologies
  • Create measurable success and health metrics for the team and your product with Product Operations team an other Product & Engineering teams
  • Deliver "end-to-end" feature lifecycle from technological problem, product requirements, architecture design, engineering discovery, implementation, testing, release and monitoring
  • Play an active role in ensuring quality with engineering & QA teams during implementation and testing
  • Work with Engineering and Product leadership on a vision for your team and a strategy to achieve this vision

You will be a great fit if…

  • You have previous experience in a team that combines voice engineering and software engineering in a product-led SaaS company
  • You have 1+ years of experience managing a cross-functional product team
    You have at least 2 years of voice development experience or a Masters in Software Engineering
  • You have proven experience creating clear, compelling explanations of the business value and impact of engineering initiatives
  • You focus on creating measurable impact
  • You are a flexible communicator and a guardian of their and their team’s focus
  • You are a critical thinker hungry to learn
  • You are stress resilient

Why you will love to be a CloudTalker:

🏖 Unlimited Paid Time Off
🌍 Work 100% remotely or hybrid from our offices (Bratislava or Prague)
⏳ Flexible working hours
🤩 CloudPerk - annual budget towards development, health and well-being
💲 Referral bonus up to 5000 EUR
💰 Company Stocks
💡Coaching sessions with our resident communications advisor
📚 Leaders Academy
👥 Virtual & physical team buildings
🏋🏼‍♀️ Multisport benefit card (only cz&sk market)

External Referral Program – Recommend a developer to and get a MacBook Air after a 3 months probation period.

What to expect from our hiring process:

  • 30min Interview with our recruitment team
  • 60min Interview with Allie, our Product Manager Lead and one of our Product or Engineering Managers
  • 45min Interview with Allie an R&D leader at CloudTalk
  • 45min Values-fit Interview
  • 30min call with Martin, our CEO

About CloudTalk

Cloudtalk is a next-generation business calling software with the best tool for managing all calls from one place.

With the support of our investors (Point 9 Capital in Germany, HenQ in the Netherlands as well as Presto Ventures and Orbit Capital in the Czech Republic), CloudTalk has grown into an industry leader over the last 4 years, with a globally distributed team of ~150 people and a world-class product (one of the highest-rated Contact Center Software and #2 in the SMB segment on G2🚀

Today, we take pride in delivering a solution used by more than 3000 teams of all sizes around the globe, in industries ranging from fintech to the education sector. CloudTalk is the VoIP solution of choice for well-known organizations like Fujitsu, Mercedes, Oyo, CoachHub, Nokia, Deel, and TIER.

This is our story. Do you wanna be part of it?