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Senior Customer Success Manager - LATAM

CloudTalk

CloudTalk

This job is no longer accepting applications

See open jobs at CloudTalk.
Customer Service, Sales & Business Development
Brazil
Posted on Thursday, November 30, 2023

🚀 International SaaS scale-up
🏖 Unlimited Paid Time Off & flexible work hours
🌍 Work 100% remotely
💡Coaching sessions with our resident communications advisor
💰 Individual Bonuses & Company Stocks

CloudTalk is the next-generation business communication software for managing calls and messages from one place.

We help 3,000+ revenue-driving sales and support teams deliver more with greater efficiency. Scale-ups like Deel and TIER join established companies like Nokia and Mercedes in delivering exceptional customer experiences with CloudTalk.

Our globally distributed team of 150+ is growing with the support of our amazing investors (including Point Nine). Together, we are on a path to build a sustainably growing centaur. We will do that by building the #1 AI business communication platform that boosts the power of the human mind.


About the role:

The Senior Customer Success Manager will be a key member of our global Customer Success Team spread across Europe, the US, and Asia and will be responsible for driving customer retention and growth within the LatAm region. The primary focus of this role is to ensure that customers are realizing the full value of our product and support while identifying and pursuing new expansion opportunities.

​​This role is a great new challenge for a dynamic, customer-centric, and results-driven individual who is passionate about customer success and has a proven track record of driving growth and retention in the B2B SaaS space.



What's in it for you:

  • Manage a portfolio of clients in CloudTalk's Tier 1 region - LATAM
  • Have a front-row seat through CloudTalk’s journey to $100m ARR! 🚀



What you will work on:

  • Develop and maintain strong, long-term relationships with key customer stakeholders, including executive and decision-making levels
  • Understand customer business objectives and align our solution to meet those objectives
  • Identify and pursue new revenue opportunities within the customer portfolio, including upsells and new product or support offerings, based upon a pre-defined quota
  • Work closely with cross-functional teams including sales, product, and marketing to ensure customer success and drive revenue growth
  • Coordinate customer onboarding and training and ensure customer happiness through regular check-ins and goal management
  • Monitor and analyze customer usage data to proactively identify potential issues and opportunities
  • Communicate customer feedback and insights to internal teams to drive product development and marketing strategies
  • Provide regular reports on customer engagement and revenue performance to leadership



You'll be a great fit if..

  • You are fluent in Spanish, Portuguese, and English
  • You have 2+ years of experience in a customer success or account management role
  • You have experience working with mid-size companies (500-5000 employees)
  • You have a track record of driving customer retention and NRR growth
  • You are a strategic thinker and able to identify new revenue opportunities
  • You have excellent problem-solving and analytical skills

Bonus Points if..

  • You have start-up experience
  • You have experience coaching/mentoring other CSMs
  • You have experience with UCaaS or CCaaS solutions

Why you'll love being a CloudTalker:

🌍 Work 100% remotely
⏳ Flexible working hours
🤩 CloudPerk - annual budget towards development, health and well-being
💲 Referral bonus up to 5000 EUR
💰 Company Stocks
💡Coaching sessions with our resident communications advisor
📚 Leaders Academy
👥 Virtual & physical team buildings

What to expect from our hiring process:

  • Intro call with Effie, our Senior TA Lead
  • Interview with Tomas, our Head of Customer Success
  • Assignment
  • Presentation of assignment with Tomas and our CRO
  • Values-fit interview

This job is no longer accepting applications

See open jobs at CloudTalk.