Senior Product Solution Architect
Clio
Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Summary:
We’re looking for a skilled Product Solution Architect to join our Clio for Enterprise team. In this role, you'll play a key part in configuring the Clio Operate platform to leverage the platform functionality and meet our clients’ unique business needs. You'll work closely with product managers and colleagues to build and configure our accelerator solutions.
This is a proactive and problem solving role, so strong communication skills and a consultative mindset are essential. You’ll collaborate with product managers to understand their goals and designs, and configure the solution using our low-code modeller, such as creating workflows, building forms and templates, and identify opportunities for design improvements.
About Your Team:
Clio Operate (previously ShareDo), part of Clio, is a cutting-edge, adaptive work management platform that empowers large law firms to create customised solutions for managing their work processes. We focus on mid-sized to enterprise law firms that use Clio Operate as their Case Management System to streamline operations, boost profitability, and enhance the client experience.
In March 2025, Clio — the global leader in cloud-based legal technology — announced the strategic acquisition of ShareDo. Headquartered in Vancouver, Canada, Clio also has offices in Toronto, Calgary, Dublin, Manchester, and Sydney, with a global workforce of over 1,400 employees.
Key Responsibilities
1. Platform Configuration
Design Review: Contribute to accelerator design artefacts to ensure high-quality, effective solutions that remain consistent with our core design principles
Platform Configuration: Using the low-code modeller tools, configure accelerator solutions based on design artefacts and best practices
Data & Workflow Development: Create data capture and workflows that are optimised for accelerator implementations
Data Customization: Gain deep knowledge of the Sharedo platform to create high-impact, value-driven customizations. We strive to exceed client expectations.
User Interface Customisation: Using deep knowledge of the platform, create high-impact, value-driven portals and visualisations
Quality Control: Execute unit and E2E testing of solutions to ensure they are working as intended
Best Practices: Promote best practices for platform configuration to ensure scalable and maintainable solutions.
2. Collaboration & Best Practices
Collaboration: Collaborate with Product Managers, Technical Consultants, QA team and wider Clio Operate teams to contribute to designs and solutions, ways of working and drive continuous improvement.
Documentation: Maintain design artefacts to ensure they align to the finished solution.
Best Practice Guidelines: Develop and share recommended configuration standards to ensure optimal utilisation and performance of accelerator solutions for all stakeholders.
Product Management: Maintain operational excellence by following established processes and standards within Linear and Confluence.
Governance: Support and input to the governance frameworks and ways of working for accelerators and wider product teams.
3. Colleague & Client Support
Accelerator Support: Provide support to colleagues, clients and partners who are utilising our accelerators, including support importing accelerator solutions, assistance with configuration changes.
Enablement: Support development of materials and guidance to colleagues, clients and partners, helping them confidently use Clio Operate’s accelerators.
What We’re Looking For
Required:
Experience with Low-Code Platforms: Proven ability to configure business software using low-code or configurable platforms (e.g., Sharedo, Salesforce, ServiceNow, etc.).
Communication Skills: Able to translate and explain complex concepts clearly and simply to different audiences.
Strong Attention to Detail: Accuracy and quality are key when configuring the platform and maintaining documentation.
Process Documentation: Skilled at writing clear and concise documentation for both technical and non-technical audiences.
Problem Solver: Ability to identify issues and quickly implement effective configuration solutions.
20% Travel: Visit Clio Operate office and cross functional meetings.
AI: Demonstrate a keen interest in improving your craft by using AI
Preferred:
Legal Technology experience is highly desirable
Background in Workflow Design or Process Modelling is a strong plus.
What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.
Some highlights of our Total Rewards program include:
Competitive, equitable salary
Clio offers a flexible hybrid work environment
25 days holiday + bank holidays
Private Healthcare with Life Insurance & Critical Illness cover
Pension contribution
Professional development and growth options
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Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at clio.com/careers
We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.
Disclaimer: We only communicate with candidates through official @clio.com email addresses.