Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

Who You Are

You are the primary architect of our "voice of the employee" strategy. This role is about uncovering the narrative of our culture and turning those insights into action. You will translate data from our entire employee listening ecosystem (including engagement surveys, exit feedback, and qualitative focus groups) into compelling stories that influence executive decisions. By partnering deeply with People Business Partners (PBPs), Social Impact & DIBE, and leadership, you will diagnose organizational health and design the interventions that shape our global employee experience.

What You’ll Work On

1. Strategic Storytelling & Executive Reporting

• The Narrative Lead: Transform raw data into high-impact presentations and "Executive Summaries" that explain the why behind the numbers. You will be responsible for connecting the dots across various feedback channels to tell a cohesive story.

• Thematic Analysis: Design and lead qualitative listening sessions, such as focus groups and "pulse check" interviews, to add human context and "colour" to our quantitative metrics.

• Data Visualization: Create intuitive, visually compelling dashboards and reports that make complex trends easy for non-analytical stakeholders to digest.

2. PBP Partnership & Departmental Diagnosis

• Consultative Support: Serve as the "subject matter expert" for PBPs, helping them interpret their specific department data and providing them with the talk tracks and insights needed to drive change.

• Root Cause Deep-Dives: When data indicates a cultural or performance risk, you will partner with the relevant PBP to conduct a deep-dive diagnosis and develop a tailored action plan for that business unit.

• Enablement Toolkits: Build frameworks, "action-planning" guides, and workshop templates that empower PBPs and managers to move from insight to impact.

3. Organizational Diagnosis & Interventions

• Company-Wide Strategy: Identify universal themes and systemic challenges across the organization. You will lead the design and implementation of large-scale interventions (e.g., manager capability programs, communication shifts, or engagement initiatives).

• Measuring Success: Establish clear KPIs for all interventions to ensure we can demonstrate a measurable "before and after" impact on employee sentiment and business performance.

4. Strategy & Systems Partnership

• Technical Collaboration: Partner closely with the HR Systems Team to manage and optimize our core listening platform and data infrastructure, ensuring alignment between quantitative and qualitative data. This includes owning the platform’s hierarchies, survey logic, and reporting features.

• Scientific Integrity: Act as the guardian of our listening methodology, ensuring all survey questions and feedback mechanisms are designed to produce valid, bias-free, and actionable data.

What You’ll Bring

• Education: Master’s degree in Industrial-Organizational (I/O) Psychology, Organizational Behavior, or a related field focusing on behavioral science and research methods.

• Experience: 4+ years of experience in Employee Engagement, Talent Management, or Organizational Development (OD).

• Technical Analytics: Proficiency in statistical analysis, including the ability to perform multiple regression, correlation analysis, and factor analysis to identify drivers of engagement and understand how it impacts important business outcomes.

• The "Storyteller" Muscle: Proven ability to build a narrative from data and present it persuasively to senior executives.

• Collaboration Skills: Exceptional ability to partner with HR Business Partners and influence stakeholders in a fast-paced, matrixed environment.

• Technical Knowledge: Deep familiarity with Workday Peakon (preferred) or similar AI-driven engagement platforms.

• Scientific Foundation: Strong grasp of psychometrics or behavioral statistics to ensure all findings and interventions are grounded in sound methodology.

This role is a backfill for an existing position.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• $2000 annual counseling benefit

• RRSP matching and RESP contribution

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range* for this role is $86,600 to $101,900 to $117,200 CAD. There are a separate set of salary bands for other regions based on local currency.

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.