Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking a Fraud and Risk Team Lead to join our Payment Operations team in Toronto, Vancouver, or Calgary.

What your team does:

Launched in late 2021, Clio Payments is already one of the fastest-growing legal payments solutions in the world, processing billions of dollars of client payments each year. The Payment Operations team, led by the Director of Payment Operations, is responsible for the rapid scaling of its Clio Payments product throughout North America, and Clio’s broader International footprint! The team is responsible for the entire customer journey - from client intake and onboarding, day to day account management, through to dispute resolution and fraud and credit monitoring.

Payment Operations is a critical function within Clio which is focused on driving results for the company through strategic, operational, and data-driven improvements.

Who you are:

Reporting directly to the Director of Payment Operations, we are seeking an experienced Fraud and Risk Senior Specialist, with a strong track record in Fintech, Payments, Merchant and Portfolio Risk Management, to play a role in leading the development and execution of forward looking strategies to mitigate financial fraud and operational risk. We are looking for someone who understands and is deeply familiar with Fintech solutions including but not limited to card payments, ACH, wires, and credit solutions who can serve as subject matter expert inIdentifying and leading the mitigation of risks within Clio’s Payments and Financial Services business. The candidate will play a critical role in developing risk management strategies, influencing decisions related to product ideation, risk vendor selection and management, and leading cross functional risk management initiatives while balancing components of day to day processes.

What you’ll do:

• Creating frameworks, policies, and implementing tools to safeguard the organization against fraud, regulatory breaches, and financial crime while maintaining a seamless customer experience.

• Managing various transaction monitoring operational queues with the goal of safeguarding the business, advising the fintech operations coordinator team in evaluating individual transactions and merchants, and making key tactical decisions to block potential bad actors.

• Identify business needs, scope requirements, plan execution of Payments and Fintech fraud and risk mitigation projects with cross-functional teams.

• Manage reviews and evaluations of multiple projects that are in various stages of completion.

• Respond to suspected fraud and fraud events working directly with the Fintech/Payments team and cross functionally with the platform security team.

• Lead the designation of risk tolerance levels for products both at the pilot stage and those already available to the general public.

• Responsible for influencing the customer experience talk tracks around fraud prevention.

• Design materials to educate internal teams and customers about emerging fraud techniques.

• Develop standard operating procedures in collaboration with the Payment Operations team and platform security for daily processes and responses to fraud alerts.

• Collaborate with the data team in creating dashboards and reporting on fraud exposure, the response levels of implemented fraud mitigation tools, and other key performance indicators.

• Proactively and regularly highlight to leadership emerging risks and to safeguard the business.

• Serve as an operational liaison with the key third-party fintech risk service providers & partners who are required to deliver fraud mitigation solutions to Clio and its customers.

• Partner with finance to budget for and manage fraud and risk across the financial services portfolio.

What you may have:

• At least 4-5 years Payments/Fintech Fraud and Risk Prevention experience, including a solid understanding of each of the various card networks, their risk profiles, as well as that of other payments methods like ACH, wires, and emerging technologies like Buy Now Pay Later.

• Extensive knowledge of ACH transactions and reversal fraud risk.

• Comfortable collaborating cross-functionally and reporting insights to leaders at various levels of the organization.

• Experience working in and with global markets outside of North America in a Payments or Fintech fraud prevention capacity.

• Ability to identify and quantify risks and design processes with empathy for the customer experience.

• Strong organizational and time management skills with the ability to adapt to change in a high-growth business environment

• Demonstrated strong interpersonal and communication skills, both written and oral

• Strong data analysis skills

• Comfortable working in a technical operations environment with tight deadlines

Serious bonus points if you have:

• Direct experience at a fraud prevention vendor or vertical saas platform

• Experience in compliance, fraud, and risk management at a fintech, neobank, merchant acquirer, or card network

• Technical knowledge of Artificial Intelligence fraud prevention solutions and their practical application in operations

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• EAP benefits for you and household members, including counseling and online resources

• 401k matching and Child Education Savings

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

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The expected salary range* for this role is $91,500 to $107,700 to $123,900 USD. There are a separate set of salary bands for other regions based on local currency.

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.

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