Summary:

We are currently seeking a Technical Author to join our growing Customer Success team in the UK.

What your team does:

ShareDo, part of Clio, is a cutting-edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes. We are currently targeting mid to large law firms who use ShareDo as their Case Management System to streamline processes, maximize margin, and provide improved client experiences.

In March 2025, Clio, the global leader in cloud-based legal technology, announced the strategic acquisition of ShareDo. Headquartered in Vancouver, Canada, Clio has offices in Toronto, Calgary, Dublin, Manchester, and Sydney, with a global workforce of 1,400+ employees.

We’re looking for a motivated and detail-oriented Technical Author to join our team and help us produce high-quality documentation for ShareDo, our case management platform used by law firms and other professional services. This is an ideal role for someone early in their technical writing career who wants to develop their skills and grow with a supportive, forward-thinking team.

You’ll work closely with product managers, developers, business analysts, and implementation teams to produce clear, accurate, and user-friendly documentation that supports both internal and external users, configurators, and administrators of the ShareDo platform.

What you’ll work on:

• Create and maintain clear, concise, and accurate user guides, release notes, help topics, and process documentation.

• Assist in maintaining and organising our content repositories and documentation libraries.

• Support the production of in-product help, knowledge base articles, and onboarding materials.

• Collaborate with subject matter experts to gather information about new features, system changes, and best practices.

• Edit and update existing documentation in line with product changes and feedback from users.

• Follow established style guides, templates, and processes for consistent, high-quality outputs.

• Work with the team to continuously improve documentation quality, structure, and usability.

What you may have:

• Some experience in writing technical or user documentation, preferably for software products.

• Excellent written and verbal communication skills in English, with strong attention to detail.

• Ability to explain complex topics in plain language for non-technical audiences.

• Comfortable working with subject matter experts and asking clarifying questions.

Bonus points if you have:

• Familiarity with tools such as Microsoft Word, SharePoint, Confluence, or other content platforms.

• Exposure to ShareDo or similar case/work management platforms.

• Experience writing for legal, professional services, or SaaS environments.

• Basic understanding of Agile or iterative development processes.

• Experience using documentation tools such as MadCap Flare, Git-based systems, WYSIWYG HTML editors, Helpjuice, or CMS platforms. - Industry standards

• Awareness of best practices in technical writing, accessibility, and information design.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits and dental coverage

• Hybrid work environment, with expectation for local Clions to be in office minimum 2 days per week on our Anchor Days.

• Flexible time off policy

• Pension contribution

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

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The full salary range* for this role is £43,600 to £51,300 to £59,000 GBP.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers