Summary:

We are looking for a technical and skilled Intermediate Data Migrations Specialist to add value, energy, and technical expertise to our team. You have not only the technical chops but also have mastered the art of customer experience to deliver on data migration consults as part of a customer’s full life cycle. You like building and creating tools, are a troubleshooting expert, and a people person with deep empathy for ensuring that our employees and customers needs are understood and expectations are not only met, but exceeded.

This role is available to candidates in Dublin, Ireland.

What your team does:

The Data Migrations team at Clio, as part of our Customer Success Department, specialize in migrating customer data from legacy products into Clio. This can range from exporting data, importing data, processing data and the cleansing of data. Extract, transform, and load are terms often used by the team. This team is a key part of our customer onboarding function at Clio which strives to offer the most effortless experience possible to our customers.

This is a team assembled to specifically tackle the need to enhance the customer experience, and there are still a lot of opportunities for both process and tooling improvements. We assist customers directly, and indirectly by supporting our Customer Enablement team, working with our product team and collaborating with key EMEA stakeholders to automate the right parts of this process for our customers. Our current team members are smart, engaged and fun.

What you’ll work on:

• Performing data transformations/validations based on customer needs and workflows

• Providing superb customer service throughout the data migration process

• Designing, building, and maintaining automation tools using scripting languages (ex. Python) to extract data from various sources, map and transform customer workflows, and load into Clio products

• Managing multiple client cases at a time with strict observance of associated tasks and deadlines

• Being confident, articulate, and sensitive to the needs of customers and internal partners

• Contributing regularly to our internal and external knowledge bases

• Partnering closely with our Customer Success Onboarding team and broader Customer Success Org to provide a first class customer experience

• Develop and document processes around the design, development, and testing of data transformations and extractions

• Gaining a deep understanding of and staying up to date with the Clio product and common workflows

• Always looking for and being curious about process and technology improvements to enhance the customer’s journey and automate the function of the role

• And other duties as required

What you may have:

• Healthy customer obsession and focus on delivering exceptional client experience;

• 1-2 years of experience with coding/scripting/SQL queries (ex. Python)

• Expert in Microsoft Excel

• Proactive mindset, constantly thinking outside the box to employ creative solutions where appropriate;

• Effortless communication skills, confident and sensitive to the needs of customers (internal and external) of all abilities;

• Bachelor’s degree in Computer Science, System Engineering, Information Systems, or equivalent.

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Serious bonus points if you have:

• Experience with Salesforce or other SaaS tools;

• Experience developing with API-driven applications

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits and dental coverage

• Hybrid work environment, with expectation for local Clions (Dublin) to be in office min. once per week on our Anchor Day

• Flexible time off policy

• Pension contribution

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

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The expected salary range* for this role is €53,900 to €73,000 EUR. Please note there are a separate set of salary bands for other regions based on local currency.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers