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Staff Product Manager, Billing and License Management

Clio

Clio

Product
Multiple locations
Posted on Friday, May 24, 2024

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

Summary:

Clio’s portfolio of products is rapidly growing. The platform team that powers our multi-product vision is seeking a dynamic and experienced Senior Product Manager to lead the development and evolution of the functionality that supports our customer billing and license management tools. As the owner of these product areas, you’ll have a direct impact on how customers receive statements, make payments to Clio, manage their licenses across a multi-product platform, and ultimately scale our products.

This role can be performed from one of our Canadian offices, or remotely within Canada. Some exceptions may apply.

What you’ll work on:

As the Senior Product Manager for Clio’s Centralized Billing System & License Management, you will spearhead the visioning, strategic planning and roadmap execution for the product functionality that Clio relies on for revenue, including owning the roadmap to support the different monetization models, pricing and packaging of the multiple products we’ll be launching in the coming years, the integration of various systems including our CPQ system and ensuring adoption and acting on feedback received from our Operational and Go To Market teams. You’ll work with internal stakeholders across product, engineering, sales, channel partnerships, as well as internal and external customers to develop the platform on which Clio runs license management and customer billing.

Strategic Product Leadership:

  • Develop and execute the product vision and strategy for our Centralized Billing and License Management functionality, and represent the business and customer within the product organization.

  • Drive innovation and differentiation through the introduction of new billing and licensing features, enhancements, and integrations which can be leveraged by Clo’s multi-product portfolio.

  • Define how our internal billing and license management systems will integrate with our CRM and CPQ systems.

  • Conduct analysis to surface insights, identify and shape new opportunities to improve the customer experience and reduce friction through the payment journey, decrease support tickets and eliminate top user pain points.

  • Lead and inspire a cross-functional team of engineers, designers, and other stakeholders to deliver high-quality platform-layer tools.

Product Development and Lifecycle Management:

  • Build, ship and improve Clio’s billing capabilities, such as recurring, usage-based, hourly billing - providing a great user experience during checkout.

  • Build license management capabilities that allow application product teams to deploy unique offerings to their users.

  • Further develop robust integrations with Clio’s payment processors and broaden support for additional payment methods.

  • Build strong partnerships with business stakeholders (e.g. Finance, Sales, Marketing, RevOps and Channel Partnerships), external partners, product and engineering teams.

  • Partner with other product leaders to build infrastructure for new products and geographies, solving complex payments challenges as we expand globally, implementing alternative methods of payment, unique license conditions, etc.

  • Implement agile methodologies and best practices to optimize product development processes and accelerate time-to-market.

What you bring:

  • 5+ years experience in product management within SaaS B2B models.

  • Proven experience building and managing systems that perform subscription management, revenue recognition, automated recurring billing, and license management.

  • Ability to understand complex, technical architectures to map out billing and licensing data flows and requirements between dependent systems within a multi-product environment.

  • Clear and confident communication with design and engineering teams and stakeholders across the company; strong interpersonal skills.

  • Strong business sense and understanding of prioritization linked to overall company strategy.


Bonus points if you have:

  • Legal Tech Acumen:

  • Strong understanding of legal tech trends, compliance standards, and industry regulations.

  • Ability to bridge the gap between legal requirements and technological solutions.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

  • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.

  • Flexible time off policy, with an encouraged 20 days off per year.

  • $2000 annual counseling benefit

  • RRSP matching and RESP contribution

  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range* for this role is $152,000 to $228,100 CAD. Please note there are a separate set of salary bands for other regions based on local currency.

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers