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Manager, Talent Acquisition, Operations & Programs (Global)



People & HR, Operations
Multiple locations
Posted on Thursday, May 16, 2024

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.


Who you are:

The Manager of Talent Acquisition Operations & Programs collaborates with senior leadership and cross-functional partners to drive the success of our organization. This role requires the ability to design and implement strategic talent acquisition programs, ensuring their successful implementation and adoption globally. With a strong focus on candidate and stakeholder experience, you will lead the continuous improvement of our recruitment processes while maintaining legal compliance. This position reports into the Global Director of Talent Acquisition, with dotted line reporting relationships into Talent Acquisition Senior Managers.

What your team does:

Our Talent Acquisition team is a powerhouse of dedication, relentlessly focused on our mission to craft not just teams, but extraordinary human and high-performing teams. We are driven by the belief that the right talent can elevate our company to new heights. We pride ourselves on being close partners with stakeholders across the business, ensuring a seamless and exceptional experience for both prospects and employees.

What you’ll work on:

  • Inspire and manage a team of Talent Acquisition Coordinators, providing coaching, feedback, and oversight for all Talent Operations.

  • Design and implement strategic Talent Acquisition initiatives, including University, DEIB, and referral incentives, scaling them both domestically and globally, driving their implementation and ensuring adoption. Develop project plans and make recommendations to support program readiness.

  • Lead the constant improvement of the recruiter, candidate, and hiring manager experience through new solutions and technology while ensuring legal compliance.

  • Partner with Talent Acquisition Leadership and People Systems and Analytics, to ensure successful implementation, management, and usage of Application Tracking System and bolt on products.

  • Maintain job descriptions, develop end to end recruitment standard operating procedures, and manage Talent Acquisition libraries. Ensure enablement and adoption of new systems and processes.

  • Oversee temporary staffing solutions (where needed), Talent Acquisition contracts and vendor management of recruitment systems such as Linkedin, Indeed, Glassdoor and Gem.

  • Handle global budgeting, expense tracking, and vendor management for recruitment systems.

  • Report on global recruitment data. Ensure that all team recruiting data is captured in the ATS to effectively provide updates on pipeline and hiring conversions to business units & Talent Acquisition leadership. Compile and analyze data and metrics to support business decisions and plans as necessary.

What you bring:

  • 5+ years of recruitment operations experience, with at least 3 years in a talent acquisition operations leadership role. Proven track record building, managing and optimizing Talent Acquisition operations functions

  • Strong account management, interpersonal, organizational, written, negotiation, and presentation skills

  • High degree of business acumen and people acumen, and ability to influence business and other leaders at a Director+ level

  • Excellent oral, written and presentation skills, including high competencies in cross-group collaboration, people acumen and strong interpersonal skills

  • Capable of assessing, defining and implementing forward-looking business strategies within a fast-paced, ambiguous and results-oriented environment

  • Experience with Workday ATS

​Bonus points if you have:

  • Experience with Gem

  • Partner with stakeholders to execute global forecasting, reporting processes, and strategies (hiring, attrition, approvals etc.)

  • Collaborate with cross-functional partners, including Learning & Development and IT, on class forecasting/onboarding.

  • Maintain an understanding of a best-in-class talent market as it pertains to technology, programs, metrics and processes.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

  • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.

  • Flexible time off policy, with an encouraged 20 days off per year.

  • $2000 annual counseling benefit

  • RRSP matching and RESP contribution

  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range* for this role is $108,100 to $162,100 CAD. Please note there are a separate set of salary bands for other regions based on local currency.

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at