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Senior Director, Product Management

Clio

Clio

Product
Multiple locations
Posted on Tuesday, February 13, 2024

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

As a key member of Clio’s product leadership team, you will act as the voice of the customer for Clio’s largest product portfolio. The work you and your team do will shape the direction of Clio’s Manage portfolio, building alignment across all functions of the business and driving innovation that builds upon Manages’ market-leading status.

‘Manage’ is Clio’s flagship product, the core of the operating system for legal and the cornerstone of Clio’s success for the past 15 years. It has redefined how law firms operate, collaborate, and succeed in the digital era. Used by hundreds of thousands of legal professionals worldwide, it also forms the foundation for Clio’s next phase of growth as we evolve the product and enter new markets, segments and areas of specialization.

Reporting to the VP of Product Management and working closely with the CPO, you will be responsible for the development and execution of Clio Manages’ growth strategy and share the responsibility to drive customer success and growth.

What you’ll work on:

  • Product Vision and Strategy (New + Existing Products):

    • Define the vision and create the roadmap for the Clio Manage business including existing markets as well as new and expansion vectors.

    • Conduct detailed analysis of new opportunities, presenting detailed assessments, forecasts and opinions to drive investment decisions.

    • Develop and implement strategies as new investments are green-lit. Ensure that the products are launched on time with quality and deliver real customer impact.

    • Become THE expert on our customers and have a deep understanding of the environments in which they operate.

  • Team Leadership:

    • Provide visionary leadership to a team of product managers, fostering a collaborative and high-performing culture.

    • Hire, mentor and develop team members with product management best practices, empowering them to excel in their roles and contribute to our customers and the company's success.

  • Cross-Functional Collaboration:

    • Take a holistic approach to the success of the portfolio by partnering with cross-functional teams, including engineering, marketing, sales, operations and customer success, to ensure seamless product development and go-to-market strategies and to course correct where results are lagging.

    • Foster strong communication channels that breed creativity and accelerate project timelines.

  • Analysis and Insights:

    • Establish and monitor key performance indicators to measure the success and impact of your teams’ efforts

    • Synthesize market research and analysis to identify emerging trends, competitive threats, and growth opportunities and create actionable plans to address.

    • Utilize customer feedback, data analytics, and market intelligence to make informed decisions that enhance product offerings.

  • Product Lifecycle Management:

    • Oversee the entire product lifecycle, from concept and development to launch, post-launch optimization and scale.

About you:

  • Director-level experience or higher at a multi-product SaaS/Hi-tech company

  • Deep experience in B2B, Saas. (Bonus points for verticalized Saas)

  • A proven track record with multiple examples of scaling existing products as well as launching new ones

  • Ability to think and operate at a “strategic level,” but drive execution on a “tactical level” with the willingness to roll-up sleeves

  • Experience as a thought leader, defining a vision and long-term strategies

  • Skilled at bringing your product team as well as cross-functional teams along with you, motivating them to challenge and support.

  • Experience working with senior leaders, and are able to easily navigate communications with the executive team.

  • You can take an ambiguous problem space, quickly understand the issues and circumstances at play and create a concrete and actionable plan for your team

  • You have a track record of building and growing a high-performing team of engaged product managers.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

  • The expected new-hire base salary range for similar roles within Clio is $240,000 - $360,00 CAD. This role is eligible for variable pay that is based on company performance, with actual payout amounts calculated and paid on a quarterly basis.

  • This role has a separate set of USD region-specific salary ranges.

  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

  • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.

  • Flexible time off policy, with an encouraged 20 days off per year.

  • $2000 annual counseling benefit

  • RRSP matching and RESP contribution

  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Please note that the expected new hire salary range provided is derived from a group of like roles within Clio. Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Product at Clio:

Our market opportunity is rare in its scale and powered by a strong business model, Silicon Valley based investors and advisors and a product management team which is global and world-class (if we do say so ourselves)! Clio is growing rapidly with massive growth opportunities for Product Managers.

Speaking of product at Clio… we’ve worked hard to develop an excellent product management culture with empowered PMs who are highly regarded and influential within the organization. Our team is composed of seasoned professionals from a diverse set of product backgrounds. Clio invests heavily in developing Product Managers, growing leaders and in the broader Product communities in which we operate.

We pride ourselves on being ‘human and high performing’ and creating a workplace where you can be challenged, supported and bring your whole self to work.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility.

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers