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Senior Sales Operations Specialist, EMEA

Clio

Clio

Sales & Business Development, Operations
Dublin, Ireland
Posted on Monday, January 8, 2024

Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking a Senior Sales Operations Specialist to join our Revenue Operations team. This role can be performed from our Dublin office, or remotely across Ireland.

We pride ourselves on being ‘human and high performing’ and creating a workplace where you can be challenged, supported and bring your whole self to work.

What your team does:

Revenue Operations has one job—to drive growth by accelerating our revenue-generating and revenue-retaining teams. We directly support Sales, Marketing, Channel, Customer Enablement and Customer Support by providing insights, reducing friction, and enabling teams to be innovative and self-sufficient.

Clio’s Dublin team drives our EMEA (Europe, Middle East, and Africa) expansion and is home to product development, sales, marketing, and customer success. The team operates like a startup within a larger company, which means we experiment and blaze the trail for Clio in new markets around the world.

Who you are:

You will be working on the Sales Operations team in the Revenue Operations department. Your team is responsible for enabling sales operational efficiencies and data-driven decision making, and promoting a world-class sales organization. This role will be cross-functional with deep partnerships with many areas of the business: primarily Sales and additionally, Customer Success, Data Insights, Marketing, Finance, Product, and Business Operations.

We are looking for someone who cares deeply about Sales and their unique needs in order to be able to drive efficiencies and create ideal prospecting and buying experiences. The ideal candidate would have a passion for operations and a desire to deeply understand the complex challenges that our Sales teams face. You need to thrive in a fast-paced, rapid growth environment, where you are faced with new opportunities and challenges often.

What you’ll work on:

  • Lead and own strategic projects on the Revenue Operations roadmap.

  • Identify gaps and inefficiencies in our sales processes then define and scope requirements to solve for increased revenue, improved salesforce efficiency, and scaling our business effectively

  • Attend and participate in forecast meetings supporting Sales Leadership in the weekly roll-up of their forecast

  • Make strong recommendations for iterative process and workflow improvements in Salesforce CRM.

  • Optimize the configuration and adoption of our Sales Organization’s tech stack (Gong, SalesLoft, and Chili Piper) and provide support for documentation and training.

  • Collaborate cross-functionally on go-to-market initiatives with other departments (Revenue Enablement, Marketing, Product, Sales).

  • Partner and support multiple business stakeholders (legal, finance, marketing) to roadmap and develop operational best practices.

  • Subject matter expert on various Sales functions, teams, and processes.

  • Prioritize and support ad hoc requests and troubleshooting.

  • Other duties as required.

What you may have:

  • 4+ years of relevant experience in Sales Operations, Business Operations, or related experience

  • Direct experience in SaaS Sales (transactional)

  • 5+ years working experience with Salesforce Classic and Lightning - Salesforce Admin Certification is a bonus

  • Excellent written and verbal communication

  • Ability to translate complex concepts into digestible pieces of information

  • Meticulous organization, high standards of accuracy, and strong attention to detail

  • High proficiency in Google Sheets or MS Excel

  • Experience working with BI tools, analyzing data, and extracting insights.

  • Natural curiosity and drive to improve

Serious bonus points if you:

  • Previous Salesforce administration experience

  • Experience with configuring and using sales technologies is a bonus e.g. SalesLoft, Chili Piper, Gong, Outreach, Chorus


What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

  • Competitive, equitable salary with top-tier health benefits

  • Hybrid work environment, with expectations for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.

  • Flexible time off policy

  • Pension contribution programme

  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers