Solutions Engineer [Pre & Post Sales]

CRMs are at the center of the software stack for millions of businesses. They're ubiquitous and totally essential, yet current products are completely archaic, unloved and in massive need of overhaul.

This is software that millions of people use for hours and hours a day – and a $50 billion category – yet you probably can't think of a single awesome piece of software in this space.

Attio is changing that. We’re building a radically new type of CRM that is incredibly flexible and as powerful as the most advanced CRM data models, but also as intuitive, delightful and collaborative as today’s best software.

Attio is the CRM of the future: a living, breathing platform that connects with a customer’s GTM stack and evolves with them as they grow – from zero to IPO and beyond.

As a subscription software company, we only succeed when our customers can quickly learn, adopt, and get value from our product. For our highest value customers, our Solutions Engineers serve as a long-term consultative partner from their initial evaluation of Attio through to their long term success as a customer. This role directly impacts Attio’s revenue growth, retention, and product strategy and has a tremendous impact on the long term success of our company.

As an early member of the team, you’ll be expected to build tools and best practices for our pre and post-sales processes, and contribute to the long-term vision of our team. Strong candidates should be self-starters who thrive in the ambiguity and constant change of an early stage startup.

We are particularly interested in hearing from candidates who have:

You will join a small but mighty team of CRM experts that coach prospects and customers through every step of their journey with Attio. We straddle the divide between technical and non-technical teams, and are as comfortable in a room with engineers as we are with marketers and sellers. We are endlessly curious and perpetual question askers. We’re intent on understanding the ins and outs of our customer’s businesses, the needs of their teams, and the motivations of each individual we work with.

We are builders who may dabble in development, definitely tinker with iPaaS, and help push the bounds of what’s possible with Attio.

Perhaps most importantly, we are teachers and two-way conduits of information between our Attio as a company and our customers. We write, speak, and present about our product, how it works, and what our customers achieve with it. We also share stories and feedback with our product and engineering colleagues to help them understand our customers’ needs.

Attio employees are currently based in the US and Europe. We are all trusted to produce high quality work in the environment that works best for us.

Kindness is evident in how we work and there is a high level of respect across the team thanks to working hard. This allows us all to challenge ideas, be independent and attract world class talent to join us.

In this role, you will be expected to:

We believe the right person will have the following attributes:

We respond to applicants before the end of each week and within 24 hours of each interview, we will request and share feedback at every stage.

Applicants can expect the following:

A lot of our interviews are enabled through self-scheduling but we are always on hand to speak to you or answer questions throughout the process. At the offer stage, you may want to speak to more of the team, see a demo or have other suggestions for us.

Everyone who completes at least one of the above stages will be asked to provide feedback on the overall process and offered some help on their career if it's not joining Attio at this time.