At Amenitiz, we’re on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia. Empowering over 12,000 hoteliers worldwide, we’re not just another SaaS scaleup - we’re revolutionising one of the world’s oldest industries. With over $50M raised from top-tier VCs backing disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we’ve been named a TravelTech Titan and one of Wired's hottest start-ups.Starting in 2024 with a diverse team of 380+ across our Barcelona and Medellin offices, Amenitiz fosters a culture of positivity and personal development. Within our ranks, you’ll find enthusiastic individuals who thrive on ownership and collaboration.Every day, we lead by example, putting client satisfaction first and fostering a culture of strong execution. We’re dedicated to making a positive impact wherever we go. Are you ready to take on a new challenge?

As a Customer Care Specialist at Amenitiz you will:

• Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners.
• Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value.
• Ensure clients know how to use Amenitiz and help them become product experts themselves.
• Build robust relationships with our customers to limit the churn rate.
• Ensure you handle and follow up troubleshooting issues in the most adapted and efficient way.
• Provide our customers with any extra advice requested, always looking to go the extra mile!

About you:

• You have outstanding communication skills both spoken and written in French and English. Spanish is a plus!
• You have at least some previous experience in a customer-facing role, handling direct communications via chat, phone, and email.
• You have strong customer orientation and the ability to adapt to each client to provide a personalised experience.
• Empathy is one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests.
• Excellent organisation and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions.

It sounds fantastic, but why Amenitiz?

We are building a great product:

Managing and streamlining processes in the hospitality industry can be challenging for independent hoteliers, especially when it comes to handling reservations (overbookings) and reducing online travel agencies' (OTAs) fees.

We’ve built an all-in-one platform that provides property owners with everything they need to attract guests, handle bookings, grow revenue, and craft exceptional guest experiences as simply and easily as you can imagine.

Some of our favorite perks include…

- Extensive medical, and wellness coverage to ensure you’re feeling great physically and mentally.

- We provide Stock Options that ensure you have ownership in our success.

- Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, Gym, and everyday sunshine and views at the rooftop.

- We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.

- Forget about waiting till the end of the month to get paid. Access your salary any day you want!

- Flexible remuneration: enjoy saving on restaurants, kindergarten, transport, and training.

- Energetic, fast-growing, and international environment (35+ nationalities).

- Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.

- Positive impact on the world: https://noos.global/en.

With backing from investors such as Eight Roads, Point 9, Chalfen Ventures, Backed & Otium Capital, and having raised a $30M series A, we’re scaling our 10'000 hotelier portfolio, going deep on each of our five main markets, and more than anything, having a ton of fun, creating impact, and learnings along the way.

If this sounds like the right role for you and you want to be part of a fast growing company with a lot of opportunities then please apply today!

Team

Customer Care

Locations

Barcelona Office

Remote status

Hybrid Remote

Employment type

Full-time

Job Language

French

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