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Customer Onboarding Specialist - LATAM Market



Customer Service
Posted on Friday, May 17, 2024
Customer Onboarding · Medellín Office

Customer Onboarding Specialist - LATAM Market

Join Amenitiz as a Customer Onboarding Specialist and be the architect of unforgettable experiences, guiding hoteliers across Latin America towards success!

Are you ready to be part of an exciting journey as we open up a new continent? At Amenitiz, we're expanding into LATAM and we want you to be part of the founding team, helping us build our presence from the ground up in this vibrant market. This is your chance to join us in making technology accessible to independent hoteliers all over the world, from the heart of Paris to the stunning Uyuni Salt Flats in Bolivia.

At Amenitiz, you’ll be working with us toward our shared vision to bring knowledge and innovation to the hospitality industry. We are committed to empowering independent hoteliers and helping them focus on what matters the most to them: crafting fantastic experiences for their guests.

Don't miss out on this incredible opportunity to be part of our expansion into LATAM. Join us at Amenitiz and be part of our success story!

About the role:

One of the most challenging goals at Amenitiz is to keep our clients happy throughout their journey with us. You will be in charge of our customer’s success using our product, you're on the company's front line, and you will be a reflection of the level of service we give our clients.

You will be responsible for helping our clients achieve a better understanding of the product, solving any problems they might have, and linking up with the product team to make sure we always exceed expectations.

As a Customer Onboarding Specialist, you will:

  • Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners.
  • Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value.
  • Ensure clients know how to use Amenitiz and help them become product experts themselves.
  • Build robust relationships with our customers to limit the churn rate.
  • Provide our customers with any extra advice requested, always looking to go the extra mile

About you:

  • You have outstanding communication skills, both spoken and written, in Spanish and English.
  • You have at least some previous experience in a customer-facing role, handling direct communications via chat, phone, and email.
  • You have a strong customer orientation and the ability to adapt to each client to provide a personalized experience.
  • Empathy is one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests.
  • Excellent organization and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions.

Sounds fantastic, but why Amenitiz?

We are building a great product:

Managing and streamlining processes in the hospitality industry can be challenging for independent hoteliers, especially when it comes to handling reservations (overbookings) and reducing online travel agencies' (OTAs) fees.

We’ve built an all-in-one platform that provides property owners with everything they need to attract guests, handle bookings, grow revenue, and craft exceptional guest experiences most simply and easily as you can imagine.

Some of our favorite perks include…

- Extensive medical, and wellness coverage to ensure you’re feeling great physically with Sura health insurance.

- We provide Stock Options that ensure you have ownership in our success.

- Our beautiful and spacious office is WeWork located in the heart of el Poblado, Medellin. Daily fruits, monthly breakfasts, after-work, and everyday sunshine and views at the rooftop.

- We do monthly team-building activities. From cooking to bowling or magic workshops.

- Forget about waiting till the end of the month to get paid. Access your salary any day you want!

- Energetic, fast-growing, and international environment (35+ nationalities).

- Eager to be inspired and learn? We will buy ANY book you want, while also having a deep library with amazing knowledge to trigger your growth.

- Positive impact on the world:

    With the support from key investors and a highly successful $30M series A funding round in 2022, we are now embarking on our LATAM expansion journey. We are excited to scale our portfolio of hoteliers globally, dive deep into each market, and more than anything, have a ton of fun, create impact, and learn along the way.

    Customer Onboarding
    Medellín Office
    Employment type
    Contact Daniela Duque Talent Acquisition Partner – People

    Medellín Office

    Workplace & Culture

    Amenitiz fosters a culture of positive vibes, empowering each team member to discover their true potential. Within our team, you'll find a group of passionate, friendly, and ready-to-take-ownership people, who deliver a committed working environment.

    We endeavor to bring our best every day, leading with kindness, and building a client-first culture of success. We are ready to roll up our sleeves and leave the place better than we found it.

    About Amenitiz

    We created Amenitiz because we believe technology is the key to making success and profitability accessible to every hotelier in the world - whether in the heart of Paris or the Uyuni Salt Flats in Bolivia.

    Our mission is to build an all-in-one platform to help owners grow and manage their vacation properties by making attracting guests, managing bookings, and crafting exceptional experiences simple and easy. We invite you to be part of our growing community and help us redefine the future of online hospitality together.

    Founded in 2017
    Co-workers 350+ wonderful people
    Customer Onboarding · Medellín Office

    Customer Onboarding Specialist - LATAM Market

    Join Amenitiz as a Customer Onboarding Specialist and be the architect of unforgettable experiences, guiding hoteliers across Latin America towards success!

    Already working at Amenitiz?

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