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Customer Onboarding Team Leader - LATAM Market



Customer Service
Medellin, Antioquia, Colombia
Posted on Wednesday, November 1, 2023
Customer Onboarding · Medellín Office

Customer Onboarding Team Leader - LATAM Market

Are you ready to be part of an exciting journey as we open up a new continent? At Amenitiz, we're expanding into LATAM and we want you to be part of the founding team, helping us build our presence from the ground up in this vibrant market. This is your chance to join us in making technology accessible to independent hoteliers all over the world, from the heart of Paris to the stunning Uyuni Salt Flats in Bolivia.

At Amenitiz, you’ll be working with us toward our shared vision to bring knowledge and innovation to the hospitality industry. We are committed to empowering independent hoteliers and helping them focus on what matters the most to them: crafting fantastic experiences for their guests.

Don't miss out on this incredible opportunity to be part of our expansion into LATAM. Join us at Amenitiz and be part of our success story!

Your mission:

Join Amenitiz as the first Customer Onboarding Team Leader for the LATAM market, enabling independent hoteliers to leverage the power of technology in our mission to expand into this vibrant continent.

Your key responsibility will be to lead the Customer Onboarding team, ensuring that our clients understand our product and facilitating seamless communication with our product development team.

We are looking for a Team Leader to hire, onboard, train, and manage great people to deliver value to the hospitality industry!

As a Customer Onboarding Team Leader you will:

  • Hire, coach, and manage the Customer Onboarding team in LATAM.
  • Develop the CS, product, and industry skills of each team member.
  • Work closely with the Head of CS to ensure alignment and target achievement.
  • Motivate team members and regularly report on team and individual results.
  • Constantly improve the productivity and efficiency of the team by identifying learning and coaching opportunities.
  • Keep up with product training, and understand the business value and product vision.
  • Monitor daily activity and performance, utilizing your knowledge of the individual with a data-driven approach.
  • Implement and maintain efficient processes within the Customer Onboarding team, ensuring seamless alignment with the Operations team's objectives and targets.

About you:

  • You have significant experience in customer-facing roles (Experience in a SaaS company would be a plus).
  • You have experience leading a team. We are looking to make an impact on our people's lives by providing them support with amazing people management skills.
  • You are empathic, caring, and able to leverage those aspects to lead a team.
  • You have a continuous improvement mindset, keeping in mind KPIs and finding ways to challenge current processes.
  • You have impressive organizational skills and the ability to prioritize and work on multiple tasks.
  • You have outstanding communication skills both spoken and written in English and in Spanish.

Sounds fantastic, but why Amenitiz?

We are building a great product:

Managing and streamlining processes in the hospitality industry can be challenging for independent hoteliers, especially when it comes to handling reservations (overbookings) and reducing online travel agencies' (OTAs) fees.

We’ve built an all-in-one platform that provides property owners with everything they need to attract guests, handle bookings, grow revenue, and craft exceptional guest experiences most simply and easily as you can imagine.

Our great team is waiting for you:

As we embark on our LATAM journey in 2023 our team, which consists of over +300 talented individuals, is already making waves in Europe. We foster a culture of high-impact, challenges and growth, empowering each team member to uncover their full potential. Within Amenitiz, you'll discover a community of passionate, approachable, and dedicated individuals who thrive in a collaborative work environment.

We strive to bring our best every day, leading with empathy and building a client-centric culture of success. We're ready to roll up our sleeves and make a positive impact wherever we go.

Ready to face new challenges?

Growing fast means more opportunities for everyone. Amenitiz has ambitious expansion plans while striving for operational excellence: this could be opening new markets, launching new features, building unique business functions, and so much more.

Our software is trusted by over 10,000 hoteliers in more than 37 countries — and this is growing fast! That's millions of bookings a year and countless people working behind the scenes to improve the lives of hoteliers and guest experiences. Bring your best and enjoy the ride!

    With the support from key investors and a highly successful $30M series A funding round in 2022, we are now embarking on our LATAM expansion journey. We are excited to scale our portfolio of hoteliers globally, dive deep into each market, and more than anything, have a ton of fun, create impact, and learn along the way.

    Customer Onboarding
    Medellín Office

    Medellín Office

    Workplace & Culture

    Amenitiz fosters a culture of positive vibes, empowering each team member to discover their true potential. Within our team, you'll find a group of passionate, friendly, and ready-to-take-ownership people, who deliver a committed working environment.

    We endeavor to bring our best every day, leading with kindness, and building a client-first culture of success. We are ready to roll up our sleeves and leave the place better than we found it.

    About Amenitiz

    We created Amenitiz because we believe technology is the key to making success and profitability accessible to every hotelier in the world - whether in the heart of Paris or the Uyuni Salt Flats in Bolivia.

    Our mission is to build an all-in-one platform to help owners grow and manage their vacation properties by making attracting guests, managing bookings, and crafting exceptional experiences simple and easy. We invite you to be part of our growing community and help us redefine the future of online hospitality together.

    Founded in 2017
    Co-workers 250+ wonderful people
    Customer Onboarding · Medellín Office

    Customer Onboarding Team Leader - LATAM Market

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