About the role

The IT Operations Specialist plays a key role in ensuring the reliability, security, and scalability of our IT infrastructure. You’ll maintain and optimize office systems, support day-to-day technology needs, and implement initiatives that enable a seamless and productive work environment.
Reporting to the Platform Senior Engineering Manager, you’ll be a trusted partner in driving operational excellence and supporting the company’s growth.

About You

You’re a proactive, solutions-driven IT professional who thrives in fast-paced environments and takes ownership of end-to-end IT operations. You balance technical precision with a customer-first mindset and are passionate about using technology to empower teams and improve efficiency.

• Proven experience in IT infrastructure and support roles.
• A customer-focused approach, ensuring every employee has a frictionless tech experience.
• Strong troubleshooting skills and attention to detail.
• Strong interpersonal skills and the ability to build trust with internal stakeholders.
• Fluency in English and Spanish, with excellent written and verbal communication skills.
• Ability to multitask, prioritize, and work independently while collaborating effectively with cross-functional teams.
• Foundational understanding of cloud computing, networking, and IT security principles.
• Experience using process automation or no-code tools to enhance IT operations.

Your Missions

• Technical Support: Provide hands-on troubleshooting for macOS, application access, and connectivity issues to minimize downtime.
• Equipment Management: Maintain and monitor office IT assets. Including laptops, Wi-Fi networks, TVs, and servers. Ensuring all systems are fully operational.
• Onboarding & Offboarding: Set up and deprovision IT accounts and hardware for new hires and departing employees, ensuring a smooth and compliant process.
• Communication Systems: Manage office AV setups and inter-office communication platforms to keep teams connected.
• Access Management: Administer secure access to applications, tools, and documents in line with company security standards.
• Infrastructure Maintenance: Support the continuous improvement of the company’s IT environment, from network health to device performance.
• Process Optimization: Identify and implement opportunities to streamline IT workflows, automate routine tasks, and reduce operational costs.
• Security & Compliance: Enforce IT security best practices, monitor compliance, and participate in internal audits.
• Project Support: Collaborate on the rollout of new tools, systems, and process improvements across the organization.

Nice to Have

• Experience working in a SaaS or fast-paced tech environment.
• Familiarity with agile methodologies and IT service management best practices.
• Enthusiasm for integrating and optimizing technology solutions that scale with the business.

Our Benefits

• 💊 Comprehensive health & wellness coverage – Your physical and mental well-being matter, and we’ve got you covered.
• 💰 Stock options – Be a part of our success with real ownership in Amenitiz.
• 🥐 A vibrant office in the heart of Barcelona – Our spacious office comes with daily fresh fruit, great coffee, after-work drinks, and a nice patio with endless sunshine.
• 🎉 Unforgettable team experiences – From sailing the Mediterranean and Cirque du Soleil shows to poetry, cooking, and magic workshops, we love bringing the team together.
• 💳 Get paid whenever you want – No need to wait until the end of the month—access your salary anytime.
• 🍽️ Flexible benefits – Save on meals, childcare, transportation, and training with our tailored remuneration options.
• 📈 Grow with us – Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities.
• 📓 Fuel your curiosity – We’ll buy you ANY book you want, plus we’ve built an inspiring library to keep your learning on track.