About the role

As our Payment and Billing Specialist, you will play a critical role in managing finance-related operations, ensuring that client subscriptions are correctly set up and payments are received on time. You will also be responsible for handling financial interactions between our clients and their guests using AmenitizPay, our in-app payment gateway. Collaborating closely with our Sales, Customer Onboarding, and Customer Care teams, you will ensure a seamless experience for our clients throughout their journey with us.

Your missions

• Ensure that clients’ subscriptions are set up correctly, applying proper discounts and adapting plans when necessary.
• Charge one-time fees to clients when required and execute churns once approved.
• Manage AmenitizPay hardware shipping and oversee the correct processing of payments.
• Assist with chargeback investigations, collect relevant data, and follow up on cases to resolve disputes efficiently.
• Handle refund requests and build reports on refunded amounts.
• Collaborate with internal teams to minimize payment disputes and enhance fraud prevention.
• Manage Stripe transactions, including executing the month-end financial process.
• Ensure compliance with internal financial policies and international tax regulations when applicable.
• Identify billing inefficiencies and propose improvements for smoother financial operations.
• Work closely with Sales, Customer Onboarding, and Customer Care teams to optimize finance-related processes and enhance client experience.
• Provide insights and feedback to improve the overall payment experience and system reliability.

About you

• +1 years of experience working in a SAAS company on Billing and Payment.
• Highly detail-oriented and meticulous, ensuring accuracy in financial operations.
• Comfortable managing complex billing processes while keeping a clear overview of broader financial structures.
• Strong interest in Finance, Billing, and Payment operations, with a proactive approach to problem-solving.
• Fluent in English and comfortable using it in a financial environment.
• You are used working with Excell or Google Sheets.
• Strong organizational and administrative skills, with the ability to handle multiple tasks efficiently.
• Previous experience working with Stripe is a Plus.

Our Benefits

• 💸 Competitive salary – We recognize your hard work and celebrate your success with exciting, performance-based incentives.
• 💊 Comprehensive health & wellness coverage – Your physical and mental well-being matter, and we’ve got you covered.
• 💰 Stock options – Be a part of our success with real ownership in Amenitiz.
• 🥐 A vibrant office in the heart of Barcelona – Our spacious office comes with daily fresh fruit, great coffee, after-work drinks, and a nice patio with endless sunshine.
• 🎉 Unforgettable team experiences – From sailing the Mediterranean and Cirque du Soleil shows to poetry, cooking, and magic workshops, we love bringing the team together.
• 💳 Get paid whenever you want – No need to wait until the end of the month—access your salary anytime.
• 🍽️ Flexible benefits – Save on meals, childcare, transportation, and training with our tailored remuneration options.
• 📈 Grow with us – Join a dynamic, fast-growing, and international team (35+ nationalities) with limitless career opportunities.
• 📚 Fuel your curiosity – We’ll buy you ANY book you want, plus we’ve built an inspiring library to keep your learning on track.